Introduction to our Privacy Policy
Welcome to the Adexcel Aesthetics Clinic website, we are committed to safeguarding your privacy whilst on this website. This page details our Privacy Policy and how any Personal Information you provide will be processed.
For the purposes of this website, “we”, “our”, or “us” refers to Adexcel Aesthetics Clinic.
In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
This Privacy Policy sets out the conditions through which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not.
We take seriously the protection of your privacy and confidentiality. We understand that as a visitor to our website, you need to know that your personal data will not be used for any purpose(s) unintended by you, and that your data will not accidentally (or otherwise) fall into the hands of a third party without your express permission or if requested by law.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you will reciprocate same.
Your personal information will only be used for defined purposes and to enhance your experience whilst on this website.
What are the defined purposes?
Defined purposes include:
- To contact you e.g. when you send us an email
- To gather further information from you e.g. when you book an appointment on our website
- To process your order if you make a purchase from our online shop
- To send you regular emails about our blog posts and other relevant emails if you subscribe to our mailing list
What Personal Information is processed?
When you send us an email, subscribe to our newsletter, purchase a product from our online shop and/or register to use our online booking service, personal information we process include your name, email address, telephone number and any other information you choose to provide.
The following information may be collected, stored or use:
- Information you provide when registering with this website and/or subscribing to our newsletter
- Information you provide in relation to any direct purchase of a product we sell or to pay for a service
- Information about your computer, visits to and use of this website, including geographical location, browser type, length of visit, website navigation paths
- Information you publish on our website e.g. blog comment
- Information contained in or relating to any communication that you send to us
- Any other personal information you may choose to send to us
Data retention
We keep your data only for as long as is necessary.
When you unsubscribe from our mailing list, all the personal data you supplied at the time you joined the mailing list would be removed immediately.
When you no longer wish to remain as a registered user of our website to leave blog comments, the comments you have posted already would still be visible. However, if you write to use requesting it and provide us with the details you used to register your account, we may alter your registered name to say “deleted user”
We keep all emails received for at least 5 years from the date of receipt
We would also keep your data, as appropriate, on our clinic management software for as long as is required by us:
- To provide you with the services you have requested
- To comply with other law(s)
- To support a claim or defence in court
The information you provide will not be sold to another person or firm. Your details will only be passed on to a third party, if appropriate, with your consent or if required by law.
Compliance
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org.
Disclaimers
The contents of this page may continue to be applicable even if you terminate your use of this website.
Other than as set out on this page, we do not share, or sell, or disclose to a third party, any information collected through our website. Where appropriate to do so, for instance to make a referral, we would only do so with your express permission either written or verbally given. You may withdraw this consent at any time by sending us an email info@aaclinic.co.uk.
The only time we foresee that we may share your details with a third party without your express permission is if we are required to do so by law.
If you join us as a service user, for example after using this website, a separate contract is formed between you and Adexcel Aesthetics Clinic. To carry out our obligations under that contract, we must process the information you provide to us. We shall continue to do this, as appropriate, until the contract between us ends and/or is terminated by either party under the terms of that contract. Please email us at info@aaclinic.co.uk if you would like further information about the contract.
Complaints
If you complain about any content on this website and/or our service(s), we shall investigate your complaint.
When we receive your complaint, we would record all the information you have given us. It is this information that will help us resolve your complaint.
If your complaint requires us to contact a third party, it may be essential for us to give to that other party some (or all) of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
If we are unable to resolve your complaint or you do not agree with our decision, we hope you would agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/.
Cookie Policy
This website uses Google Analytics to analyse how visitors engage with it. Google Analytics uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information anonymously. The information generated by the cookie about your use of our website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of our website and to compile statistical reports on website activity.
Adexcel Aesthetics Clinic will never (and will not allow any third party to) use the statistical analytics tool to track and/or to collect any Personally Identifiable Information (PII) of visitors to our site.
Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. Adexcel Aesthetics Clinic will not associate any data gathered from this site with any Personally Identifiable Information from any other source, unless you explicitly submit that information.
Where appropriate (and if needed), Adexcel Aesthetics Clinic may send statistical data about the visitors to this website to third parties. No individual personally identifiable information would be included in such data sent.
Statistical data that we may send to a third party includes (but is not limited to): the number of visitors to our website on a particular day or the average length of time each person spent on our website.
If you have any questions regarding our privacy policy, you may contact us at:
Data Protection Officer (ICO Number: 00010107018)
Adexcel Aesthetic and Skin Clinic
Lamorna Avenue
Gravesend
Kent
DA12 5PT
Tel: 07405503752
Email: info@aaclinic.co.uk
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Congratulations! You’ve reached the end, thanks for taking the time to learn about Adexcel Aesthetics Clinic’s privacy policy. This website and/or privacy policy may be updated from time to time and without prior notice. By continuing to browse and use this website, you confirm that you agree with the terms of our privacy policy as detailed here. If you do not agree with any aspect of our Privacy Policy, please close this website now. These terms are not subject to negotiation.
Page last updated 09/01/2023